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Privacy Policy
1. Introduction
Welcome to XARAGO ("we," "our," or "us"). XARAGO is Somaliland's upcoming dedicated beauty marketplace platform, designed to connect beauty enthusiasts and shoppers with verified local merchants and visionary beauty creators.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at xarago.store or register for our pre-launch waitlist.
2. Information We Collect
When you interact with our pre-launch waitlist or contact us, we may collect the following details:
- Contact Information: Mobile phone number, international calling country code, and email address.
- User Role: Your selected platform interest (Shopper, Seller, or Creator).
- Communication Preferences: Explicit marketing consent status indicating whether you wish to receive SMS or email notifications regarding the platform launch.
- Technical Data: Browser user agent, timestamp of submission, and device parameters collected to prevent fraudulent automated signups.
3. Mobile App Information
When you use the XARAGO mobile application, we may collect information required to provide marketplace services, including:
- Account information such as your name, email address and mobile number.
- Delivery information including shipping addresses and contact details.
- Order information such as purchases, order history and transaction status.
- Device information including device model, operating system version and unique application identifiers.
- Push notification tokens used to deliver important order and account notifications.
- Crash reports and diagnostics to improve application stability.
- Basic analytics that help us understand how the application is used and improve user experience.
We only collect information necessary to operate, secure and improve the XARAGO platform.
4. How We Use Your Information
We process your information strictly for legitimate business purposes, including:
- Confirming and managing your position on the official XARAGO waitlist.
- Notifying you via SMS or email when early access or the public marketplace launches.
- Providing customized onboarding information tailored to your role (such as merchant store setup or creator partnership opportunities).
- Maintaining system security, detecting automated spam submissions, and preventing duplicate registrations.
5. Data Storage & Security
We implement enterprise-grade security practices to protect your information against unauthorized access, alteration, disclosure, or destruction. Waitlist submissions are stored in secure cloud database environments with row-level security and encrypted transmission protocols (HTTPS / TLS 1.3).
6. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. When personal information is no longer required, it will be securely deleted or anonymized in accordance with applicable laws.
7. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We only share data with trusted service providers who assist us in operating our website and delivering notifications (such as transactional email and database infrastructure), strictly under confidential and compliant terms.
8. Third-Party Services
To operate and improve XARAGO, we may work with trusted third-party service providers that process data on our behalf.
These providers may include services for:
- Cloud hosting and infrastructure
- Authentication
- Database services
- Analytics
- Push notifications
- Error reporting
- Payment processing providers (when available)
- Customer support
Examples may include:
- Google Play Services
- Firebase
- Supabase
- Cloudflare
These providers are only permitted to process information as necessary to provide their services and are required to protect your information.
9. Cookies and Similar Technologies
XARAGO and its website may use cookies, local storage, and similar technologies to improve functionality, remember user preferences, measure performance, and enhance the user experience.
These technologies may also be used to maintain secure sessions, understand how users interact with the platform, and improve overall performance.
Users can manage or disable cookies through their browser or device settings. Disabling certain cookies may affect some features of the website.
10. Your Rights & Choices
You have the right to access, update, or request the deletion of your personal data at any time. If you wish to withdraw from the waitlist or update your contact details, please contact us at support@xarago.store.
11. Account Deletion
Users may request deletion of their XARAGO account and associated personal information at any time.
To request account deletion, please contact:
Account deletion requests are typically processed within 30 days after identity verification unless a longer retention period is required by law.
12. Contact Us
If you have questions about this Privacy Policy or how your data is handled, reach out to our team:
Email: support@xarago.store
Location: Hargeisa, Somaliland